Shipping & Delivery

This page sets out the delivery and shipping provisions of Marabu Diamonds Ltd. and forms an integral part of the Website Terms and Conditions of Purchase.

Shipping fee: ₪49 to any address in Israel, regardless of the order amount.

Delivery is made to addresses in Israel only. The binding delivery date is the one set in the final confirmation. The count of days begins on the business day following the confirmation and, for a customized product, after approval of the specification and commencement of the work, if so stated in the confirmation.

Business days do not include Fridays, Saturdays, holiday eves, holidays, and official days of rest.

A delay resulting from an event beyond the company's reasonable control, such as a state of emergency, a strike, a nationwide outage, a restriction imposed by an authority, extreme weather, or a disruption at the shipping company, will extend the deadline for the duration of the reasonable delay. The company will give notice of a material delay, and this does not derogate from the right of cancellation for late delivery under law.

Given the value of the jewelry, the company or the shipping company may require identification, a signature, or a verification code, and may decline to hand over a shipment without the recipient present. Responsibility for safekeeping the product passes to the customer upon its actual delivery to them or to an adult they authorized to receive it on their behalf.

Upon receiving the shipment, the customer is asked to check that the packaging is intact and that the product matches the order. In the event of open or damaged packaging, a shortage, visible damage, or non-conformity, the customer is asked to notify the company promptly, keep the packaging, and attach photos where possible. Failure to give immediate notice may deprive the customer of rights and may also make it harder to clarify the circumstances of the case with the shipping company.

The customer must provide a full, accurate address and a reachable phone number. If no recipient is found, or if incorrect details were provided, the company may charge a reasonable redelivery fee, after notifying the customer. Responsibility for the product passes to the customer upon its actual delivery to them or to an adult authorized to receive it on their behalf.

Local Pickup

Alongside shipping, you can choose free local pickup at checkout, from the company offices: 3 Zisman Shalom St., the Diamond Exchange, Maccabi Building, Ramat Gan.

Pickup is by prior arrangement only. Once the order is confirmed, you will receive a notice when the jewelry is ready for pickup, and the arrival time will be set by WhatsApp at 054-3975116. Please do not arrive before receiving the ready-for-pickup notice.

Entry to the Diamond Exchange complex requires prior arrangement and presentation of an ID at the security desk. Please bring an ID for the handover of the jewelry itself as well; the company may decline to hand over an item without identification of the customer or of a proxy the customer authorized in advance.

Choosing local pickup does not change the delivery date set in the order confirmation and does not derogate from the right of cancellation under law.

Questions about shipping: hello@marabujewelry.co.il · Phone 054-3975116 · Service hours 10:30 – 16:30