FAQ

Every diamond at Marabu is a lab-grown diamond held to a single standard: VS1 clarity or higher, F color or higher, and an Excellent cut.

VS1 clarity means that even at 10x magnification the inclusions are tiny and hard to find, and to the naked eye the stone is completely clean. F color sits within the colorless range (D–F) — the highest tier of the color scale. An Excellent cut is the top grade for proportions and polish, and it is what creates the brilliance and light return.

In designs with a fancy-color center stone — pink, yellow, or blue — grading follows the intensity of the hue rather than the white color scale, and the white side stones meet the same standard.

Every ring page includes a size guide to help you measure correctly. We offer sizes 46–60 at no extra charge, and sizes 61–62 carry a ₪200 surcharge that is included in the displayed price. Torn between two sizes, or not sure? Write to us or call — we'll be happy to help you choose. And if the size still isn't right, an exchange can be arranged in accordance with our returns and exchanges policy.

We accept all major credit cards, as well as Apple Pay and bit. Payment is processed on PayPlus's secure checkout page.

For purchases over 1,000 ₪ you can split the payment into up to 5 interest-free installments. Need a longer plan? Choose 6 to 24 installments as a credit transaction, subject to your credit card company's terms.

The binding delivery date is stated in the order confirmation. A custom-made piece enters production once the specifications are approved, and the countdown starts from that date. Full details on the shipping and delivery page.

Shipping is ₪49 to any address in Israel, regardless of order total. Alternatively, you can choose free local pickup at checkout, from our offices at the Diamond Exchange (Ramat Gan).

Orders are delivered to addresses in Israel by courier. Given the value of the jewelry, delivery is made to the recipient only — you may be asked to show ID, sign, or provide a verification code, and the package will not be handed over without the recipient present.

Yes, free of charge. At checkout you can choose local pickup instead of shipping, from our offices at the Diamond Exchange (Ramat Gan). We'll message you when the piece is ready — please don't arrive before then, and pickup times are arranged in advance by phone or WhatsApp at 054-3975116.

Entering the Diamond Exchange complex requires advance arrangement and showing ID at the security desk, and ID is also required to collect the piece itself. Full details on the shipping and delivery page.

Yes. Under the Consumer Protection Law, you may cancel a transaction within 14 days of receiving the jewelry, provided the tag has not been removed, the piece has not been worn, and it is returned in its packaging with the accompanying certificate. A piece made to order to custom sizes or special requirements is excluded by law. Full details on the returns and exchanges page and the transaction cancellation page.

Yes. Every piece comes with a one-year warranty from the date of delivery, covering manufacturing defects in the goldsmithing and setting — a failed weld or clasp, a loosened setting, or a stone falling out under normal, careful use in line with the care instructions.

If a defect covered by the warranty is found, we will repair or replace the piece. The warranty does not cover loss, normal wear, scratches, impact or dropping, or work done by anyone not authorized by us. Claims require proof of purchase and sending the piece in for inspection. Full details in Section 11 of the site terms.

Every piece arrives in Marabu packaging, ready to be given as a gift.

The gift card is digital and sent by email immediately after purchase, with a personal code to use at checkout. It can be redeemed on any piece on the site, in one purchase or several, until the full amount is used — and it never expires.

By phone at 054-3975116 between 10:30 and 16:30, by email at hello@marabujewelry.co.il, or through the contact page. We're also on WhatsApp — happy to answer any question.