Terms and Conditions of Use

This English translation is provided for convenience only. The binding version is the Hebrew original.

Marabu Diamonds Ltd. | marabujewelry.co.il | Last updated August 31, 2026

1. Company Identity and Applicability of These Terms

The website marabujewelry.co.il (the "Site") is operated by Marabu Diamonds Ltd. (MARABU DIAMONDS LTD), company no. 517320925, of 1 Jabotinsky St., Ramat Gan (the "Company").

Customer service email: hello@marabujewelry.co.il Phone for service and cancellations: 054-3975116 Service hours: 10:30 – 16:30

These Terms apply to use of the Site and to the purchase of products from the Company in a distance-selling transaction, including an order completed, in whole or in part, by phone, email, or WhatsApp.

In addition, these Terms shall apply, mutatis mutandis, to a request submitted through the Site following which the customer invited the Company to send a representative to present a jewelry item, as well as to a transaction concluded in the joint physical presence of the customer and a Company representative in accordance with the provisions of Section 5 below.

In any case of contradiction between a provision of these Terms and a mandatory provision of law, the provision of law shall prevail. Each transaction is governed by the version of the Terms in effect at the time it was approved; a later update will not derogate from rights already acquired.

The Hebrew original of these Terms is drafted in the masculine form for convenience only and refers to all genders. Section headings are provided for orientation only and do not alter the meaning of the provisions.

Browsing the Site, registering on it, and making a purchase through it constitute full and unreserved acceptance of these Terms. If you do not agree to any of these Terms, please refrain from using the Site.

2. Eligibility and Permitted Use

Purchases are intended for adults with legal capacity who hold a valid payment method and an active, reachable email address and phone number. A purchase for a minor shall be made by a parent or guardian, or with their lawful consent.

It is prohibited to provide false details, impersonate another person, interfere with the operation of the Site, circumvent security measures, or use the Site for an unlawful purpose. The Company may block use or decline to approve an order where there is a reasonable suspicion of fraud, misuse, or a violation of law.

3. Products and Displayed Information

The binding characteristics of each jewelry item are those stated on the product page and in the final confirmation, including the type and purity of the metal, the stones, the dimensions, the price, the delivery date, and the certificate. Availability and delivery data on the Site are preliminary information only and are not binding unless included in the final confirmation.

Photos, videos, and renderings are for illustration purposes. They may show a similar model rather than the exact unit to be supplied, and some may be created or edited using artificial intelligence.

Natural diamonds and natural gemstones are materials from nature, and slight differences may therefore exist between them in hue, clarity, inclusions, cut, brilliance, stone arrangement, and overall appearance. Differences in characteristics and appearance may also exist between lab-grown diamonds. Such natural or reasonable differences do not, in themselves, constitute a defect, provided the item conforms to the written specification and to the binding representations given to the customer.

The gold weight and the total diamond weight are approximate and may deviate by up to 5% from the displayed figure due to the manufacturing, polishing, and setting processes. This deviation does not apply to gold purity, to the classification of a stone as natural or lab-grown, to the type of material, or to a figure for a specific stone determined in an individual certificate, and it does not permit a material non-conformity with the binding specification.

Jewelry items made or finished by hand may differ from one another in certain details; this is part of the product's character and is not a defect, so long as the item conforms to the binding specification. The Company may change the catalog and add or remove items, with respect to future orders only.

The metal and stone composition of each item is stated on the product page. A customer with a known sensitivity to a particular metal, plating, or material is asked to check the item's composition before purchase and to consult a professional as needed. Nothing in the foregoing derogates from liability that cannot be contracted out of under law.

4. Diamonds, Gemstones, and Certificates

Only a diamond expressly described on the product page or in the transaction confirmation as a "natural diamond" is a natural diamond. Any diamond not expressly marked as a natural diamond is a lab-grown diamond (a synthetic diamond). A lab-grown diamond is created in a controlled process and is not a natural diamond, although its physical and chemical characteristics are substantially similar to those of a natural diamond. Each stone may have its own characteristics and appearance and may differ from the stone photographed, subject to the binding specification.

According to the declarations of the suppliers it works with, the diamonds marketed by the Company are conflict-free diamonds. With respect to rough natural diamonds, the Company operates in accordance with the Kimberley Process framework, to the extent it applies to the relevant supply chain.

A gemological certificate will be included only if so stated on the product page or in the order confirmation. The Company may offer, at its discretion and for an additional fee, an examination or a certificate from an external body whose identity, price, and terms will be provided before the service is ordered.

A gemological certificate describes the characteristics of the stone or the jewelry item within its scope. It is not a commitment to future value, resale price, value retention, repurchase by the Company, or any return.

The data in an external certificate are determined by the issuing body according to its testing methods. A certificate provided with a jewelry item is part of the product documentation and must be returned with the item in the event of cancellation. Failure to return the certificate, or damage to it, does not automatically negate a right of cancellation existing under law, but the Company may pursue any remedy available to it for proven damage or reduction in value.

If an examination or the issuance of a certificate by an external body was specially ordered, the statutory cancellation terms will apply to the service component, according to the stage the service has reached and the expense actually incurred.

5. Placing an Order and Conclusion of the Transaction

The display of a product on the Site is not a binding offer by the Company. Submitting an order is a request to make a transaction only and does not constitute confirmation, acceptance, or conclusion of a transaction.

An automatic acknowledgment confirms only that the request was received and is not confirmation of a transaction. Before confirmation, the Company will check availability, delivery feasibility, and payment; for a customized product, also a specification approved in writing.

The transaction is concluded only upon dispatch of a final confirmation including the product, the price, and the delivery date. If confirmation is not possible due to inventory or production, an error, suspected fraud, a shipping restriction, a payment failure, or a legal impediment, or for any other reason at the Company's discretion, the Company will notify the customer and will not charge them, and the customer shall have no claim or demand against the Company.

The customer is responsible for the accuracy of the size, address, phone number, email address, and other details provided, and for the contact details being active and reachable. The cost of a redelivery required due to an incorrect detail or the absence of a recipient will be borne by the customer, after notice thereof has been given to them.

Presenting a jewelry item to the customer and concluding a transaction in the presence of a Company representative

Without derogating from the foregoing regarding the order being a non-binding request only, by the very submission of an order through the Site the customer requests and invites the Company, at its sole discretion, to contact them and arrange for a representative on its behalf to come to a location the customer provides, for the purpose of presenting the jewelry item and considering the possibility of purchasing it. The Company is not obligated to accede to the request, and it may choose whether to handle it as a distance-selling transaction or as a presentation meeting in the presence of its representative, based among other things on the type of jewelry item, the customer's location, representative availability, and security considerations.

If the Company chooses to arrange a presentation meeting, the order and the communications preceding the meeting shall be treated as a non-binding request for the presentation of the jewelry item only. Prior to the meeting, no final transaction confirmation will be sent to the customer, no transaction will be concluded, and no charge will be made, and the customer will be under no obligation to purchase the item. The Company's communications for the purpose of arranging the meeting and providing details in connection with it will be made in response to the customer's prior and express request and invitation.

During the meeting, the customer will be given a reasonable opportunity to examine the jewelry item, hold it, try it on to the extent possible, assess its appearance and fit, review the certificate accompanying it, if any, and ask the Company representative questions about the item, including about the materials, the stones, the dimensions, the weight, the specification, the price, the warranty, the care instructions, and any other material detail. The Company representative will answer questions based on the information available to the Company and the disclosure obligations applicable to it by law. The customer may devote a reasonable amount of time to the examination and questions, and is not required to justify a decision not to purchase the item.

Only if, after examining the item and receiving the information, the customer chose to purchase it, the authorized Company representative approved the sale on the Company's behalf, and the payment was successfully completed in their joint physical presence, will the transaction be concluded. The date of conclusion of the transaction will be the date the payment was completed and the purchase approved by the representative, not the date the request was submitted on the Site or the date the meeting was arranged. The transaction confirmation and the invoice or receipt will be issued at the time of purchase or sent to the customer electronically shortly thereafter.

If the customer requested a modification, an adjustment, or the production of a different item, this will be detailed in the transaction confirmation and the provisions of Section 9 of these Terms will also apply, to the extent relevant. If the customer decided not to purchase the jewelry item, the item will be returned to the Company representative, no transaction will be concluded, and no payment will be collected from the customer.

6. Prices, Payment, and Promotions

Prices on the Site are stated in New Israeli Shekels and include VAT as required by law. Shipping fees, the price of a certificate, and any additional charge will be displayed before order confirmation. The binding price is the total price displayed in the order summary and approved by the customer.

Payment is made using the methods displayed on the Site and subject to approval by the payment provider. The Company may perform reasonable identity verification. An invoice or receipt and a transaction confirmation will be sent electronically to the address provided by the customer.

Promotions, coupons, and benefits are subject to the terms published for them. Unless stated otherwise, a coupon is personal, non-transferable, limited to a single use, cannot be combined with another benefit, and cannot be redeemed for cash. The Company may cancel a coupon or an order in which a coupon was used contrary to its terms or through fraud or prohibited distribution, subject to law. A refund will be calculated according to the amount actually paid for the returned product.

If a discount was conditioned on the purchase of multiple products, cancellation of part of the transaction may result in a recalculation of the benefit with respect to the remaining products. A gift given as a condition of a transaction that was canceled shall be returned with the products; failure to return it does not, in itself, negate a right of cancellation, but may give rise to a right to recover its value or proven damage.

A change in price or a promotion after the transaction has been completed does not confer a right to a retroactive price adjustment, unless the Company expressly undertook otherwise.

7. Delivery, Shipping, and Receipt of the Product

Delivery is made to addresses in Israel only. The binding delivery date is the one set in the final confirmation. The count of days begins on the business day following the confirmation and, for a customized product, after approval of the specification and commencement of the work, if so stated in the confirmation.

Business days do not include Fridays, Saturdays, holiday eves, holidays, and official days of rest.

A delay resulting from an event beyond the company's reasonable control, such as a state of emergency, a strike, a nationwide outage, a restriction imposed by an authority, extreme weather, or a disruption at the shipping company, will extend the deadline for the duration of the reasonable delay. The company will give notice of a material delay, and this does not derogate from the right of cancellation for late delivery under law.

Given the value of the jewelry, the company or the shipping company may require identification, a signature, or a verification code, and may decline to hand over a shipment without the recipient present. Responsibility for safekeeping the product passes to the customer upon its actual delivery to them or to an adult they authorized to receive it on their behalf.

Upon receiving the shipment, the customer is asked to check that the packaging is intact and that the product matches the order. In the event of open or damaged packaging, a shortage, visible damage, or non-conformity, the customer is asked to notify the company promptly, keep the packaging, and attach photos where possible. Failure to give immediate notice may deprive the customer of rights and may also make it harder to clarify the circumstances of the case with the shipping company.

The customer must provide a full, accurate address and a reachable phone number. If no recipient is found, or if incorrect details were provided, the company may charge a reasonable redelivery fee, after notifying the customer. Responsibility for the product passes to the customer upon its actual delivery to them or to an adult authorized to receive it on their behalf.

8. Ring Sizes and Post-Purchase Alterations

A size guide, where available on the Site, is intended as an aid only. Finger size can vary with the time of day, temperature, and other circumstances, and the customer must verify the desired size before ordering.

Resizing after delivery is a separate service, to the extent it is professionally feasible. Not every ring can be resized. The Company will provide the cost and handling time in advance, and resizing may cause a minimal change in weight, finish, structure, or setting layout.

A repair, resizing, setting, polishing, or treatment performed by anyone not acting on the Company's behalf voids the commercial warranty with respect to the treated area and to damage reasonably connected to that treatment. The Company is not liable for damage caused by a third party.

9. Specially Made or Customized Items

The right of cancellation does not apply to goods manufactured especially for the customer following the transaction, to particular dimensions or special requirements, in accordance with Section 14C(d)(4) of the Consumer Protection Law. Where they are indeed specially made after the order, this may include an engraved item, a unique design, a modification that is not a regular stock option, production to a special size or requirement, a setting according to an individual selection, or the use of a stone supplied by the customer. The Company will note the customization before order confirmation. This exception does not derogate from rights in respect of a defect or non-conformity, and it will apply only where its conditions under law are met.

10. Cancellation of a Distance-Selling Transaction

Cancellation of a distance-selling transaction shall be carried out in accordance with the Consumer Protection Law. This section does not confer any right of cancellation beyond that provided by law, unless the company has expressly announced a more favorable policy.

A transaction concluded in the presence of a company representative

The provisions of this section regarding cancellation of a distance-selling transaction shall apply only to a transaction that meets the definition of a distance-selling transaction under law. A transaction concluded in accordance with Section 5 above only after the customer examined the jewelry item, was given the opportunity to ask questions and receive information, and decided to purchase it in the joint physical presence of a company representative, shall be regarded, in accordance with its nature and the circumstances of its conclusion, as a transaction conducted in the presence of the parties and not as a distance-selling transaction.

Cancellation of such a transaction due to a change of mind will be possible only if and to the extent that a right of cancellation exists under the provisions applicable to a transaction conducted in the presence of the parties, or under a more favorable policy expressly announced by the company. Without derogating from the foregoing, for the purchase of a jewelry item whose price exceeds the amount prescribed by law — ₪3,000 as of the date these terms were last updated — the customer will have no statutory right of cancellation.

A distance-selling transaction

A consumer may cancel the purchase of a jewelry item in a distance-selling transaction from the day the transaction is made until 14 days from the day the item was received or from the day the written document containing the transaction details required by law was received, whichever is later. A person with a disability, a senior citizen, or a new immigrant, as defined by law, may cancel within four months of the latest of the transaction date, the date the item was received, or the date the document was received, provided that the engagement included a conversation between them and the company, including by electronic communication.

Notice of cancellation may be given in any of the following ways: by phone at 054-3975116 or in person at 1 Jabotinsky St., Ramat Gan, between 10:30 – 16:30; by registered mail to the company address; by email to hello@marabujewelry.co.il; or via the dedicated link on the main page: https://marabujewelry.co.il/pages/transaction-cancellation

The cancellation notice should state a full name and ID number. To enable quick location of the transaction, it is recommended to also include the order number and a phone number. The company is entitled to ask the customer to specify the reason for the cancellation, and the customer is under no obligation to explain it. For a cancellation given verbally, the company may request an additional identifying detail agreed with the customer at the time of the engagement.

The company will refund the payment and cancel the charge within 14 days of receiving the cancellation. For a cancellation not due to a defect, non-conformity, non-delivery, or breach, it may charge a fee of up to 5% or ₪100, whichever is lower. The customer shall return the jewelry item and everything delivered with it to the business without delay and at the customer's expense. Failure to return the item does not postpone the statutory refund date, but the company may demand its return and claim its value and its damages in accordance with the law.

For a cancellation due to a defect, non-conformity, late delivery, or another breach, no cancellation fee will be charged. The customer shall make the item available to the company at the place where it was delivered and allow it to be collected within a reasonable time; the company will bear the cost of its return in accordance with the law.

Notwithstanding the foregoing, if after a professional and reasonable examination of the item it emerges that it had no defect or non-conformity, and that the customer's claim of a defect, non-conformity, late delivery, or another breach was false, the cancellation — insofar as the customer has a right of cancellation under law — will be treated as a cancellation not due to a defect or breach. In such a case the company may charge the cancellation fee permitted by law, charge the customer for the reasonable collection and shipping costs actually incurred as a result of the claim, and demand from the customer the reasonable and proven examination and handling expenses incurred by the company as a result of the false representation, all subject to law. Nothing in the foregoing derogates from any other remedy available to the company under law.

The customer is asked not to remove the tag, use the jewelry item, alter it, or transfer it to a third party, and to return it with the packaging, accessories, and certificate. Removal of the tag constitutes prima facie evidence of use, and will entitle the company to deny the customer cancellation of the transaction in accordance with the law. If use, tag removal, or missing packaging or certificate caused significant deterioration or a proven reduction in value, the company may claim damages in accordance with the law.

The right of cancellation will not apply where the law excludes it, including for goods manufactured especially for the customer following the transaction, to particular dimensions or special requirements, as detailed in Section 9 above.

For reasons of security, identification, and documentation, the customer is asked to coordinate the manner of returning the item with the company in advance and in writing, and to receive its instructions regarding the address and shipping method. Lack of coordination does not negate a right of cancellation existing under law; however, in any case where returning the item is the customer's responsibility, responsibility for the item and the risk of its loss or damage rest with the customer until it is actually received by the company. Accordingly, a jewelry item should be shipped only in suitable packaging and via a secure delivery service that is trackable and includes confirmation of delivery. Where the law requires the company to collect the item, responsibility for the item passes to the company upon its actual handover to a courier on its behalf. A sale, a clearance price, or the fact that an item is a display item does not, in itself, negate the right of cancellation in a distance-selling transaction. For earrings and body items, too, no cancellation exception will apply unless it is expressly recognized by law.

11. Limited Commercial Warranty

The Company provides a commercial warranty for 12 months from the date the jewelry item is delivered, covering a manufacturing defect in the goldsmithing or setting work, including a failure of a weld or a clasp and the loosening of a setting or the loss of a stone during normal, careful use in accordance with the care instructions. The commercial warranty is in addition to rights that cannot be contracted out of under law.

Exercising the warranty requires presenting proof of purchase and submitting the item for inspection. The customer must hand over the item together with all stones and parts in their possession. If a manufacturing defect covered by the warranty is found, the Company will repair the item or replace it, at its professional discretion and within a reasonable time. The warranty includes repair of a setting and the re-setting of a returned stone; it does not include the free supply of a lost stone or part, which will be offered, where possible, for a fee according to a price quote.

The Company will inspect the item and determine whether the fault results from a manufacturing defect covered by the warranty. Damage caused by unreasonable use, failure to follow the care instructions, an accident, a blow, loss, or treatment by a third party is not covered by the commercial warranty.

The commercial warranty does not cover loss of the item, a stone, or a part; normal wear; scratches or fading of plating; a blow, a fall, pressure, snagging on clothing or an object, bending, or careless use; exposure to chemicals, chlorine, perfume, cosmetics, or heat; sports activity; damage related to resizing, repair, or treatment by a third party; or damage to a stone supplied by the customer.

Given the value and nature of jewelry and precious stones, customers are advised to obtain suitable insurance coverage against loss, theft, and damage not covered by the commercial warranty.

12. Care Instructions

Remove the jewelry before sleeping, bathing, swimming, cleaning, physical activity, or work that may put pressure on it; avoid contact with perfume, cosmetics, chlorine, and cleaning agents; store each piece separately; and clean gently only.

A periodic check of clasps and prongs is recommended, especially for a piece worn daily. If bending, looseness, or stone movement appears, stop using the piece and have it inspected or repaired.

13. Privacy, Personal Information, and Marketing Communications

The Company is the controller of the personal information collected through the Site. Privacy contact: Israel Farkash – CEO, hello@marabujewelry.co.il. Full privacy policy: https://marabujewelry.co.il/policies/privacy-policy.

The information may include a name; an ID number where required for delivery, cancellation, or verification; contact details and address; order and payment details, which are not stored in full by the Company; service correspondence; site usage data; IP address; device identifiers; cookies; and preferences.

Providing information marked as mandatory is required in order to process an order, deliver it, issue documents, prevent fraud, or handle a cancellation. Providing other information is voluntary. At the time of collection, notice will be given in accordance with Section 11 of the Privacy Protection Law, including the purposes of collection, the consequence of not providing the information, the identity of the controller, the recipients of the information, and the rights of access and correction.

The Company may process information, to the extent necessary and proportionate, for the purposes of managing orders and payments; shipping; service and warranty; identification and fraud prevention; bookkeeping and legal compliance; protection of legal rights; site security; measurement, statistics, and service improvement; content personalization; and customer relationship management.

The information may be disclosed, to the extent necessary for their role, to providers of payment, shipping, invoicing, hosting, security, support, customer management, mailing, data analysis, and professional advice; to a competent authority under law; or in the context of a merger, a sale of operations, or a structural change in the business, subject to the continued use of the information for purposes consistent with those for which it was collected and to the undertakings required by law. Some providers may process information outside Israel in accordance with law.

Information will be retained for the period necessary for the purposes for which it was collected, for compliance with a legal obligation, for legal defense, and for fraud prevention. The Company takes reasonable security measures as required by law, but no system is completely immune. You may contact the Company to request access to the information or its correction and, in the cases prescribed by law, its deletion.

Marketing communications by email, text message, or other means will be sent only after appropriate consent or where the law permits it. Consent is voluntary, will be presented separately from consent to these Terms, and will not be pre-checked. It may be withdrawn at any time via the unsubscribe link or by contacting hello@marabujewelry.co.il. Operational messages regarding an order, warranty, or security are not marketing communications.

The Site may use essential cookies and, subject to law and to user preferences, measurement, personalization, and advertising cookies. Further information, including the types of cookies, the third-party providers, the retention periods, and the management options, is detailed in the privacy policy or in the cookie management interface on the Site.

14. Intellectual Property

The Site, the MARABU brand name, the logo, the jewelry designs, drawings, texts, photographs, videos, renderings, databases, code, trademarks, and all other content are the property of the Company or of rights holders who have licensed their use to it. Neither a purchase nor use of the Site confers any right in this intellectual property.

It is prohibited to copy, reproduce, publish, distribute, translate, make available to the public, create a derivative work, make commercial use, collect information by automated means (including scraping or bots), train a computerized system on the Site's content, or use the product designs, in whole or in part, without the express prior written consent of the rights holder.

15. Site Availability and Limitation of Liability

The Site and the online services are offered as is (AS IS), subject to the Company's undertakings and to law. The Company works to operate the Site properly and securely, but does not undertake uninterrupted availability or the absence of faults and errors. It may perform maintenance, change the structure of the Site, or discontinue a feature, provided that rights already acquired in a confirmed transaction are not harmed.

To the maximum extent permitted by law, the Company shall not be liable for indirect, consequential, or special damage caused by a technological fault, an external link, or use of the Site contrary to these Terms. The Company's liability for direct, proven damage arising from the online service alone shall not exceed the amount paid in the transaction in connection with which the damage is claimed. This limitation does not apply to a defect or non-conformity in the product, deception, bodily injury, a malicious act, gross negligence, breach of a privacy duty, or other liability that cannot be contracted out of.

16. Accessibility

The Company works to make the Site and its service accessible in accordance with the legal provisions applicable to it. The accessibility statement and the accessibility arrangements are published at: https://marabujewelry.co.il/pages/accessibility-statement .

To report a difficulty or receive assistance, you can contact the accessibility coordinator: Israel Farkash, phone: 054-3975116, email: hello@marabujewelry.co.il.

17. Customer Service and Notices

Inquiries regarding service, warranty, privacy, and cancellation should be sent to the contact details set out in the relevant sections. The Company will handle inquiries during service hours and respond within a reasonable time according to the type of inquiry; this does not alter any binding date prescribed by law. A notice from the Company will be sent to the contact details provided by the customer, who must report any change in their details as long as an order is being handled.

18. Amendment of These Terms, Governing Law, and Jurisdiction

The Company may update these Terms prospectively due to a change in law, service, or business process. An amendment will not affect rights already acquired in a completed transaction, unless the law requires otherwise.

If any provision of these Terms is found to be invalid or unenforceable, this will not affect its remaining provisions, and the provision will be interpreted to the maximum extent permitted by law.

These Terms and the transactions are governed by the laws of the State of Israel. Any dispute will be heard by the competent court in accordance with the provisions of the law and, to the extent the law permits agreement on venue, by the competent court in the Tel Aviv–Jaffa district.